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Returns |
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| All sales are final. Only defective items are eligible for a full refund or exchange. All returns must be made in original condition and include all accessories. You may return merchandise purchased from Network Avenue if it meets the guidelines below.
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| A 20% restocking fee will be charged on all non-defective items. A 25% restocking fee will be charged on special order products. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. |
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| Defective equipment may be returned for a full refund with shipping expenses paid for by Network Avenue. To return defective equipment, contact your sales representative to request an RMA form. RMA forms must be completely filled out with Company Name, Purchasing Representative, Sales Representative, Purchase Order number, Purchase Date, Model Number and Serial Number of equipment.
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